{"id":123527,"date":"2023-06-20T16:27:53","date_gmt":"2023-06-20T08:27:53","guid":{"rendered":"https:\/\/honwaygroup.com\/politica-de-reembolso-y-devolucion\/"},"modified":"2025-08-26T15:54:15","modified_gmt":"2025-08-26T07:54:15","slug":"politica-de-reembolso-y-devolucion","status":"publish","type":"page","link":"https:\/\/honwaygroup.com\/es\/politica-de-reembolso-y-devolucion\/","title":{"rendered":"Pol\u00edtica de reembolso y devoluci\u00f3n"},"content":{"rendered":"\n<p><b>This is a sample page.<\/b><\/p>\n\n<h3>Overview<\/h3>\n\n<p>Nuestra pol\u00edtica de reembolsos y devoluciones tiene una duraci\u00f3n de 30 d\u00edas. Si han transcurrido 30 d\u00edas desde su compra, no podemos ofrecerle un reembolso completo ni un cambio. <\/p>\n\n<p>Para poder devolver el art\u00edculo, este debe estar sin usar y en las mismas condiciones en que lo recibi\u00f3. Tambi\u00e9n debe estar en su embalaje original. <\/p>\n\n<p>Varios tipos de productos est\u00e1n exentos de devoluci\u00f3n. Los productos perecederos, como alimentos, flores, peri\u00f3dicos o revistas, no se pueden devolver. Tampoco aceptamos productos de higiene \u00edntima, materiales peligrosos ni l\u00edquidos o gases inflamables.  <\/p>\n\n<p>Art\u00edculos adicionales no retornables:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Tarjetas de regalo<\/li>\n<li>Productos de software descargables<\/li>\n<li>Algunos art\u00edculos de salud y cuidado personal<\/li>\n<\/ul>\n\n<p>Para completar su devoluci\u00f3n, necesitamos un recibo o comprobante de compra.<\/p>\n\n<p>Por favor, no env\u00ede su compra de vuelta al fabricante.<\/p>\n\n<p>Existen determinadas situaciones en las que s\u00f3lo se conceden reembolsos parciales:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Libro con evidentes signos de uso<\/li>\n<li>CD, DVD, cinta VHS, software, videojuego, cinta de casete o disco de vinilo que haya sido abierto.<\/li>\n<li>Cualquier art\u00edculo que no se encuentre en su condici\u00f3n original, que est\u00e9 da\u00f1ado o le falten piezas por razones que no se deben a nuestro error.<\/li>\n<li>Cualquier art\u00edculo que se devuelva m\u00e1s de 30 d\u00edas despu\u00e9s de la entrega.<\/li>\n<\/ul>\n\n<h2>Reembolsos<\/h2>\n\n<p>Una vez recibida e inspeccionada su devoluci\u00f3n, le enviaremos un correo electr\u00f3nico para notificarle que hemos recibido el art\u00edculo devuelto. Tambi\u00e9n le notificaremos si su reembolso ha sido aprobado o rechazado. <\/p>\n\n<p>Si es aprobado, se procesar\u00e1 su reembolso y se aplicar\u00e1 autom\u00e1ticamente un cr\u00e9dito a su tarjeta de cr\u00e9dito o m\u00e9todo de pago original, dentro de una cierta cantidad de d\u00edas.<\/p>\n\n<b>Late or missing refunds<\/b>\n\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n<p>Next contact your bank. There is often some processing time before a refund is posted. <\/p>\n\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n<b>Sale items<\/b>\n\n<p>Only regular priced items may be refunded. Sale items cannot be refunded. <\/p>\n\n<h2>Exchanges<\/h2>\n\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}. <\/p>\n\n<h2>Gifts<\/h2>\n\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. <\/p>\n\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n<h2>Shipping returns<\/h2>\n\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  <\/p>\n\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item. <\/p>\n\n<h2>Need help?<\/h2>\n\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is a sample page. Overview Nuestra pol\u00edtica de reembolsos y devoluciones tiene una duraci\u00f3n de 30 d\u00edas. Si han [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-123527","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/honwaygroup.com\/es\/wp-json\/wp\/v2\/pages\/123527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/honwaygroup.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/honwaygroup.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/honwaygroup.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/honwaygroup.com\/es\/wp-json\/wp\/v2\/comments?post=123527"}],"version-history":[{"count":0,"href":"https:\/\/honwaygroup.com\/es\/wp-json\/wp\/v2\/pages\/123527\/revisions"}],"wp:attachment":[{"href":"https:\/\/honwaygroup.com\/es\/wp-json\/wp\/v2\/media?parent=123527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}